Customer Testimonials

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fancy residential swimming pool

“I was very impressed with the quick response to a pool problem we had. With traffic and difficulties in getting around the island as of late, I was so surprised at the willingness for the owner of this company, Kai, to come out to check on our pool problem. He came out on the same day we called, and even though it was a last-minute request, and even though that meant that he had to really make an effort to fit the service call in his day, he came out and expertly solved the problem. No'emi was also wonderful in coordinating my request. It's great to be able to call a place and have a live and reliable person answer your call and get back to you in a timely manner with a schedule. I am going to definitely continue to use this company for any future problems or questions we might have with our pool. Thank you very much Kai and No'emi.”

-Maria O.

“I have been the Resident Manager at The Arbors for the last eight years. We have a water feature in the front of our complex, and a large swimming pool. For many years it was really hard to keep the green color out of it.

Kai from A'eloa Pool Service came in about 90 days ago and turned my green colored water feature in to a pristine water feature like I have never seen in the past eight years. I would highly recommend Kai and his company not only for water features but also took over my swimming pool, and the pool is clear as glass”

Ted Overdorf
Resident Manager, The Arbors

“The Beach Villas at Ko Olina luxury condominiums have worked with A'e Loa Pool Services since February 2011. At that time, we met with five different pool companies in order to find the right one to service our property. We have a lap pool, a free-form lagoon pool, three (3) jet spas, koi ponds and a fountain. We chose A'e Loa and have worked with them ever since. They successfully combine a caring family approach to business with a high degree of professionalism and expertise.

Our two swimming pools have state-of-the-art salt systems that had not been properly set up or maintained. A'e Loa diagnosed and fixed the equipment problems and taught our in-house staff how to maintain correct chemical levels, which had been a challenge due to the heavy bather loads we have with vacationing families. A'e Loa repaired and replaced the tiles in our lap pool that had become unattached due to faulty installation work by the subcontractor, and they did so underwater and with no disruptions or closings of the pool. A'e Loa's quick responsiveness is another reason we love working with them. They have helped us in emergency situations on several occasions and have done so at all hours of the day and night, and on weekends and holiday~. Their 'proactive and watchful approach has led them to identify and solve a variety of critical problems with our equipment and systems, which has saved us thousands of dollars.

Even though we have three employees who have recently completed their Certified Pool Operator training, we continue to use A' e Loa Pools because their knowledge of pools, spas and other water features goes far beyond simply maintaining proper chemical levels. I highly recommend them and will be happy to provide additional information upon request.”

Robert Ingraham
General Manager, Beach Villas at Ko'olina

“This letter serves as my personal recommendation for A’e Loa Pool Service and Repair.

Here at the Chinatown Gateway Plaza we have a three-tiered fountain which flows into a large shallow pool with a pedestrian bridge that crosses it. Obviously, this fountain is our focal point and the pride of our building. Ever since meeting Kai Kaohu, I was impressed by his sincerity and true passion for his work— to keep the fountain in pristine condition. Since A’e Loa’s tenure here, attention has been given to several neglected areas of fountain maintenance. The true testament is just by seeing how beautiful the fountain is and the satisfaction of the people who frequent the area.

As the manager of the property, I know and trust that A’e Loa is doing their very best to upkeep the fountain. Each of their technicians is knowledgeable, friendly and very professional – a true image of the company itself. I highly recommend A’e Loa Pool Service and Repair for your facilities fountain or pool. Please don’t hesitate to contact me if you have any questions, or concerns.”

Ann Ravelo
Resident Manager, Chinatown Gateway Pizza